Flip Out Penrith

Very disappointed with our visit today. The lady that served us was quite rude when we didn't want to purchase the 'custom' socks for our toddler as he already had grip socks on. Said that we would need to purchase in order for him to jump, we done so reluctantly to only find many of the other kids/ toddlers and adults wearing normal socks. No supervision at all, which is very much needed, especially with older kids (sign not clear on age limit) jumping in the top area. One of the areas was shut off, but still paying top price. Massive safety hazard in the kids area (up top) The pads kept sliding revealing the springs, my partner tried multiple times to fix them, but the Velcro on the back was too worn. There is no space to jump as the place is too packed, and people letting their toddlers crawl around in the (bottom area) for kids over 7. And to top it off the toilets were absolutely FILTHY! They looked like they hadn't been cleaned in a very long time! Will not be returning.

By far the filthiest kids play centre I’ve been to. We got here first thing in the morning on a Monday. You would assume that the place would be clean first thing in the morning but it’s clear the place hasn’t been cleaned from all the parties over the weekend or even prior to that. We were the only ones there with one child and the staff were just off chatting somewhere after being told about the state of place. We were there for around 2 hours and no one came down to clean. Another family arrived and their little kids were going around picking up the rubbish.

Don’t bother having your birthday party there! The staff have no idea how to host a party!! My wife had to do it all herself .. clear the table from previous party, help set up, plate all the food, ask for plates, ask for sauce etc oh & when they tell u there will be lolly bags & chips on the table they mean like 2 bowls lol that you could buy from woollies for $3 !!!!!! could’ve just pulled up two tables & paid for entrance , bought 5 trays of food instead of just chips & nuggets, brought my own cake & lollies & would’ve still had change left over!! Best part … when you email your concerns to them AND to head office no one replies to you!!! But when we emailing about the party they’re quick to reply to get your money for a service they can’t provide!!!!

Terrible, there’s not much that I can say, the trampolines or old and not functional. The pads keep sliding off the springs and revealing them, the trampolines are hard to jump on and aren’t very effective, there is no space to jump as the place is too packed, horrible customer service not knowing when and where I can jump, I tried asking for a refund as it was far from what I was expecting snd the staff was rude and obnoxious not giving me any answers.